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TESTIMONIALS - February 10

"After the Sale it's the Service that Counts." Jack's Small Engines stands behind its service and offers you the opportunity to share your feedback on our company. Please read what our customers have to say about us.

Previous Months:
January 10, February 10, March 10, April 10, May 10, June 10, July 10, August 10, September 10, October 10, November 10 December 10 Previous Years:
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Our Customers Love Us

Snowblower Feedback from the Big Snow Storms of February 2010:
"Dear Jack's:
I want to thank you for your prompt and friendly service when I needed parts for our snow blower.
I had spent the afternoon on Wednesday, February 3 calling many supply shops looking for replacement parts. Either they did not have them in stock or they did not offer express mail. We needed those parts in a hurry, with a record breaking storm coming.
I found your website through google. I called and spoke with a very nice, helpful lady. She confirmed that you had the parts in stock and that I would not need to pay for express mail since I am in Virginia. Sure enough, the UPS man rang my doorbell at 4:30 two days later as the snow was just beginning to accumulate.
The total we got was too much for our lower end snow blower but when we shoveled down to a more manageable level, that new auger and the new bearings saved the weekend. We were able to take care of our property, the neighbor across the street whose husband is away on business, and the man at the end of our court who is recuperating from a stroke. They were all so thankful. We said thank Jack's Small Engines. If they had not come through as fast as they did, we would all still be shoveling! "

Kelly D. (February 10)
"Just want to say thanks for the speedy shipment of the paddles for my snowblower. You folks run a great organization. Thanks and have a great day. "

Bill M. (February 10)
"Testimonials after you buy... are one thing but sometimes when you get that WELCOME feeling for just a small part, you go right to the top of the LIST, when you decide it's time for the BIG sale. I enjoyed S***** manner the morning after our second big storm in N.J. When you get finished with the plowing and clean up you don't have much thinking left in reserve. She was great."

Mark B. (February 10)
"This was our first time using your company. We ordered an axle pin lock to replace the one that was lost on the wheel of our snow blower. The person we spoke to was very helpful in finding the part number for our model. We ordered it on Monday and it was delivered on Tuesday, just in time to use our snow blower on Wednesday when our 2nd blizzard was arriving. We’re really impressed by how quickly you could get it sent out and lucky UPS could deliver it so quickly with all of the snow we’ve had."
Thanks so much.

Gerry L. (February 10, 2010)
"I just wanted to comment about a recent order I placed with you. Order was placed on Thurs. and UPS delivered the order on Fri. Obviously customer service is #1 priority with you folks and you can be assured that I will recommend your business to anyone needing your products. By the way, my order was for parts for my snow blower, just ahead of a major storm, so the fast service resulted in severe happiness."

Dennis M. (February 10)
I needed a new carburetor for my snow blower. *******.com had the same part backordered until March 3.
With the big storm that hit us yesterday I was worried I would be shoveling my (and my neighbors) driveways. You folks were able to get the part and get it shipped to me the day before the storm hit. My snow blower handled 27" of snow with no problem. Great job."

Frank C. (February 10)
"Hello Jacks Small Engine, Just wanted to let you know, I ordered several shear bolts for my snow blower on Saturday and they arrived today. Only took three days to get them! Great! I had the same bolts ordered through a local lawn and garden center in Annapolis for the past three weeks and they still have not arrived. Thanks for great service. "

Alan W. (February 10)
"Dear Jack’s, Thanks so much for your quick service and reasonable prices! The spray gun parts are correct and right on time."

Donnie V. (February 10)
"I want to thank you for good service, this is the first time I shop abroad so this was a good experience."

Hans S. (February 10)
"Just wanted to say a hearty thank you for the prompt service! My 40 year old Homelite is once again making firewood. Your online service is the best! I have already sent your info to all my neighbors! Thanks again, Larry H. a new and very satisfied customer!!!"

Larry H. (February 10)
"I have just received my order,and just want to say "thank you". I have installed it on my engine and, It works great. Thank you for your prompt service,and you have a customer for life.Keep up the good work."

Jack H. (February 10)
"You sure have a lot of usefull information on your site, thank you.."

Jack K. (February 10)

Please E-mail your comments so that we may share your feedback with the rest of our customers.