The product was exactly as specified and shipped promptly. The reason this review is three stars and not five, is because it did not come with oil in the gear case. More importantly than that though, is that nowhere, including Ariens website, does it specify this. I read reviews that others had posted about it seizing to figure this out before I bought it. Please update your website with a disclaimer regarding the oil, since some manufacturers come with oil, and others don't. Other than that, I received outstanding customer service, the product arrived as scheduled, was significantly cheaper than buying direct, and I will continue to use Jack's Small Engine in the future.